Temperature: 31°C
Weather: Sunny
Water temperature: 27°C
Hello,
This is Kenta.
Today, I would like to write about a recent equipment issue so that we can prevent similar problems from happening in the future.
Three days ago, we had returning guests visit us. During the first dive, there were multiple issues with the rental equipment. The dump valve string on the BCD was broken, and the inflator had some salt buildup, causing it to slowly and continuously add air. Unfortunately, the guide did not notice the air inflating and proceeded with the entry.
Even when trying to release the air, it kept inflating, which caused the diver to become positively buoyant. Shortly after descending, their legs started to float upward, and despite trying hard to go down, they kept rising. The guest remained calm and managed to ascend to the surface on their own. However, the local guide assumed that the boatman would take care of the guest at the surface and continued the dive with another guest.
Not realizing immediately that it was an inflator issue was due to the guide’s lack of judgment, and this was a serious mistake.
For the second dive, the same BCD was used with additional weight. However, the air continued to inflate uncontrollably. The guest eventually noticed the issue and informed the guide. The guide then disconnected the low-pressure hose, gave an OK signal, and continued the dive. Since the inflator button could no longer be used, the diver had to stay negatively buoyant throughout the dive.
In such cases, once equipment failure is identified, the dive should be aborted immediately. This was not handled correctly.
During the dives, we caused fear and discomfort to our guests. After returning to land, when they tried to check in at the hotel, their room was not ready due to a miscommunication between the hotel owner and reception staff. Although the reservation had been made, the guests had to wait for about an hour.
This hotel issue could have been avoided if I had reconfirmed the booking the day before, so I will make sure to double-check in advance moving forward.
Recently, there are days when I can personally guide, and other times when local guides take over. Of course, we will ensure proper equipment maintenance, but I also strongly feel that we must train our local guides to provide the same level of care and attention as Japanese staff, even when I am not present.
I sincerely apologize to H-san and S-san for the many shortcomings on my part and for causing fear and inconvenience during your experience.
From now on, our entire team will be even more committed to safety, ensuring that no accidents occur, and striving to provide a safe and enjoyable diving experience for all our guests.
